When you properly dock a bike, you'll see a green light on the dock.  If you did not see a green light, then that means your trip may still be open, and we will continue to charge you for your journey. 

If you’re having trouble docking a bike, first try a different dock. If you're still not able to dock your bike, please contact Nice Ride customer service, now supported by Lyft. It's a good idea to enable push notifications on the Nice Ride mobile app, so you'll get a confirmation every time you've successfully docked your bike. Please do not leave your bike unattended.

If your ride is not properly docked and our system notices a parking violation, we’ll send you either in-app alerts or emails. If we see multiple violations, you may be subject to a $25 fee.