When you properly dock a bike, you'll see a green light on the dock. If you did not see a green light, then that means your trip may still be open, and we will continue to charge you for your journey.
If you’re having trouble docking a bike, first try a different dock. If you're still not able to dock your bike, please contact Nice Ride customer service, now supported by Lyft. It's a good idea to enable push notifications on the Nice Ride mobile app, so you'll get a confirmation every time you've successfully docked your bike. If your ride is not properly docked and our system notices a parking violation, we’ll send you either in-app alerts or emails. If we see multiple violations, you may be subject to a $20 fee.
If you’re nearing the ride limit (30 minutes for single rental and day pass holders, and 60 minutes for 30-day memberships and annual members), we’d be happy to offer you an extra 15 minutes to find a dock. Go to the pay station and insert your credit card, or enter the number on the back of your key to get another 15 free minutes to get to another station. At the pay station, you can check the status of nearby stations to find an available bike dock.