If there's a charge in your account that you don't recognize, it might be one of the following:
It's possible that while riding, you went beyond the time that's included in your pass type. We have these time limits in order to keep the bikes in circulation and available for other riders. If your ride exceeds the covered time limit of your ride pass type, you'll be charged extra time fees.
The first 30 minutes of each ride are included for Single Rides and Day Passes. The first 45 minutes of each ride are included for 30-day members and annual members. Nice Ride for All members have a ride time of up to 45 minutes.
*Please note that members are billed weekly. Ride fees from each previous week are combined into one charge. Go to your billing information in the Payment section of your app to see your next billing date.
Lost bike charge
If you have kept a bike out for more than 24 consecutive hours, it is considered lost or stolen and there is a fee of $250 (plus tax). This can also happen if you did not dock your bike properly, so your ride stayed open, and someone else took the bike and has not returned it.
Nice Ride uses temporary authorizations to confirm your payment method works and has enough funds to cover bike and scooter ride costs. Learn more about payment authorizations here.