If your bike gets lost, goes missing, or gets stolen, please contact Nice Ride customer service, now supported by Lyft. We encourage you to file a police report in the event that a bike has been forcibly taken or stolen.

Do not under any circumstances leave your bike unattended; if you left your bike outside of a station please return immediately and dock your bike. Please know that bikes that are missing for longer than 24 hours can result in a $250 fee (plus tax) charged to the account holder that took out the bike.